SHIPPING & RETURNS

SHIPPING

The Products are delivered to the address indicated by the Customer on the form entitled "Information". The order will be delivered within the timeframe corresponding to the delivery option chosen by the Customer.

Delivery costs (standard delivery by post) are offered from 250 euros of purchase for the deliveries in Metropolitan France (on only one order whose articles are deliverable in only one time).

If your order is placed Monday to Friday it should normally be processed and dispatched within 24 hours unless indicated otherwise by us. You will receive an email to confirm processing and dispatch.

METROPOLITAIN FRANCE* 
Colissimo Standard (with signature): 2-6 Business Days - 9€

DOM/TOM**
Colissimo Expert: 2-7 Business Days - 12€

EUROPE
DHL Express - 20€ to  28€

CANADA
DHL Express - 28€

REST OF THE WORLD
DHL Express - 30€ to 38€

* Including Corse & Monaco
** DOM/TOM : Guadeloupe, Martinique Rénuion Island, French Guyana, Mayotte, St Pierre & Miquelon, St Barthélemy, St Martin, New Caledonia (and its independences Beautemps-Beaupré, Ouvea, Lifou, Nië, Tiga, Huo, Léliogat, Dudun, Maré, Ile des Pins, Ana, Ami, Walpole), French Polynesia, Wallis & Futuna Islands.

The Customer expressly acknowledges that the delivery time :
- May be extended by 5 days for deliveries made outside of metropolitan France and 10 days for deliveries made outside of the European Union,
- May be extended in case of force majeure or problems related to the Post Office or the chosen carrier.

The delivery times are given as an indication and cannot engage the responsibility of MARIE LAURE CHAMOREL. In case of stock shortage or unavailability of the ordered Product, MARIE LAURE CHAMOREL undertakes to inform the Customer as soon as possible and to specify a period of availability or a refund, excluding any damages.

Please, find more information about our Shipping Policy by clicking here.

RETURNS

RETURN METHOD

The Customer has a period of 14 (fourteen) calendar days from receipt of his order to notify MARIE LAURE CHAMOREL that he wishes to exercise his right of withdrawal. He is informed that the return of the Products will take place, at his expense, for exchange or refund, in accordance with the article L 212-21-3 of the Code of the Consumption. If this period expires on a Saturday, a Sunday or a holiday or day off, it is extended until the next business day.

In case of purchase of several Products, in a single order and delivered separately, the withdrawal period begins the day the Customer takes physical possession of the last Product.

The cost of returning the Product is supported by the Customer.

The notification of the exercise of the right of return must be made: by e-mail to the address: store@marielaurechamorel.com or by registered letter. The Customer can use the attached letter. MARIE LAURE CHAMOREL will acknowledge receipt of the Customer's request.

In the event of sending by the Post Office, the Customer will choose a mode of the type "follow-up" in order to be able to justify the sending in the event of problem of routing.

The Customer undertakes to affix to the parcel or to hand over to the carrier the pro-forma document accessible here that he will have filled in beforehand.

For deliveries outside the European Union, the Customer must take out return insurance against loss and theft with the carrier, corresponding to the value of the product(s) returned.

After having notified MARIE LAURE CHAMOREL of his wish to benefit from the right of withdrawal, the Customer has 14 (fourteen) days to return the Product (including the pouch and the box) by post, courier or carrier, in its original condition and packaging to : MARIE LAURE CHAMOREL- 23 rue des Blancs Manteaux, 75004 Paris.

This right of withdrawal is exercised without penalty, with the exception of the return costs and any customs fees, which remain the responsibility of the Customer.

Within a maximum period of 14 (fourteen) days from receipt of the Product at the address of MARIE LAURE CHAMOREL, the Customer will be reimbursed for the amount of products ordered, as well as the amount corresponding to a standard delivery.

The Product must not have been used/carried, nor to have undergone any deterioration, however small, and to be in a perfect state of cleanliness. The Customer acknowledges that these elements may be verified by Marie-Laure Chamorel who reserves the right to refuse the return if the product does not meet these conditions. In this case, MARIE LAURE CHAMOREL will contact the Customer to explain the reasons for the refusal of his right of withdrawal.

Please, find more information about our in our Selling Terms and Conditions by clicking here.